How to open a ticket, track its status, and communicate with our team.
Go to Account → Support tickets to see all your tickets and their current status. Statuses include: Open (awaiting review), Pending admin (being investigated), Pending user (we need more info from you), Resolved, and Closed. You'll receive a notification when there's an update.
Yes. When composing a ticket message you can attach images such as payment screenshots, transaction records, or any other relevant evidence. Clear, high-quality screenshots help our team resolve your issue faster.
Our support team is ready to help you. Choose the option that works best.
