Have a question, issue, or feedback? Reach out and our team will get back to you as soon as possible.
Fill in the form and a member of our support team will respond within 24 hours on business days.
Average response time
Under 24h
Pick the channel that works best for you.
Send us a message and we'll respond within 24 hours on business days.
Browse our help articles for instant answers to the most common questions.
No. Elexa requires no KYC or government ID. You only need an email address to create an account and start trading.
We support 700+ payment methods including bank transfers, PayPal, gift cards (Amazon, eBay, etc.), mobile money, cash, and many more — across 140+ countries.
If a trade goes wrong, either party can open a dispute. Our mediation team reviews the evidence and resolves the issue fairly, typically within 24–48 hours.
Elexa currently supports Bitcoin (BTC) and Tether (USDT). More assets will be added based on community demand.