What to do when a trade goes wrong and how our mediation works.
Inside the active trade, click the dispute option and select the reason that best describes your situation. Add a description and any supporting evidence. Our moderation team will be notified and will review the case. Keep the trade chat active — moderators may ask for additional information.
Most disputes are resolved within 24–48 hours. Complex cases involving large amounts or limited evidence may take longer. You'll be notified by email and in-app once a decision is made.
Our moderation team reviews the chat history, payment proof, transaction records, and both parties' accounts. The decision is awarded either to the buyer or the seller. The outcome is final and the escrowed funds are released accordingly. Both parties receive a notification with the resolution.
Our support team is ready to help you. Choose the option that works best.
